Centra Customer Care

Description:

Centra Customer Care team is committed to providing outstanding pre- and post-sales support for Centra customers. We work to very high standards and build strong and lasting relationships

Benefit

Provide superior value by delivering excellence in customer service. Take ownership of customer issues until they are resolved. Communicate openly with customers and colleagues and deliver on our promises. Advance customer interactions to identify opportunities to innovate and improve our organization.

Key Deliverables:

  • 24 /7/365 Service & Technical Support
  • 24 / 7/ 365 Parts Support
  • Preventative Maintenance Programs
  • Report detailing status of all incidents over a certain period of time
  • Single view of call information for multiple countries or vendors
  • Single point of call ownership to resolution, including tracking, escalation and reporting